Shipping & Return Policy

• Returns or exchanges will only be accepted if the item is defective.

• Made-to-order and bespoke items of clothing, unstitched fabric as well as accessories, do not qualify for returns or cancellations.

• Please note that due to hygiene, pierced jewellery is non-refundable.

• Standard and inevitable wear and tear over expected periods of time will not be accepted as a valid reason for return/exchange.

• Any charges incurred in returning an item will be borne by the customer.           

^{Our Policy Will Apply To The Products Listed Below:}

• We will not accept Products outside of the time frame, and will not accept returns for Products that have been worn or where the tag has been removed.

• We will only accept returned goods that are in the same condition as sent to you by us. Our Customer Care staff will determine the condition of the returned goods. Returns that do not meet these criteria in accordance with our policy will not be accepted and will be sent back to you.

• Return and exchange on footwear and bags will only be accepted if Products returned in the original box/original packing and in an undamaged condition.

• Dresses can only be returned/altered if they have size issues or are not according to the measurements provided to us by you. Customized garments are not exchanged or returned. If you wish to have an exchange or report a faulty item you may contact us to our customer care staff on email customercare@grandeuronline.com

• Please note that there is no return, exchange or refund on any jewellery item or Beauty Products & Fragrances.

^{Steps To Be Taken In Using Return Policy:}

• To return a Product, you shall contact our customer care via email at customercare@grandeuronline.com within 2 days from the delivery of order with the image of the defect along with the order number, the relevant product name and the reason for the return, clearly stating “Returns” in the subject line.

• You will then be informed with all the appropriate steps and information by our Customer Care how to return and exchange your desired Product.

• Please note that the returned product/item should reach us within 5 days of the date of our response.

• Once a product is accepted by our Customer Care and Supplier for exchange/return, we will provide a replacement within 2-3 weeks.                                                                 
  
  

^{Refund Payment for Successful Retuned Products:}

^{Credit / Debit Card:} 

We will issue a full refund for all successfully returned items within 15 business days of receiving them. Your refund will be credited to the original credit or debit card used to place the order.   Shipping costs and taxes/duties (if any) will not be refunded unless your items were damaged at the time of delivery. Please note that it can take up to 15 business days for the refund to appear in your account due to varying processing times between payment providers.

^{Cash on Delivery (COD):}

However, if an item is bought on COD (Cash on Delivery), then we can only offer store credit. Cash cannot be refunded on COD orders.

• Returns or Exchange will only be accepted if the item is defected.

• Made-to-order and bespoke items of clothing, unstitched fabric as well as accessories, do not qualify for returns or cancellations.

• Please note that due to hygiene, pierced jewellery is non-refundable.

• Standard and inevitable wear and tear over expected periods of time will not be accepted as a valid reason for return/exchange.

• Any charges incurred in returning an item will be borne by the customer.           

^{Our Policy Will Apply To The Products Listed Below:}

• We will not accept Products outside of the time frame, and will not accept returns for Products that have been worn or where the tag has been removed.

• We will only accept returned goods that are in the same condition as sent to you by us. Our Customer Care staff will determine the condition of the returned goods. Returns that do not meet these criteria in accordance with our policy will not be accepted and will be sent back to you.

• Return and exchange on footwear and bags will only be accepted if Products are returned in the original box/original packing and in an undamaged condition.

• Dresses can only be returned/altered if they have size issues or are not according to the measurements provided to us by you. Customized garments are not exchanged or returned. If you wish to have an exchange or report a faulty item you may contact to our customer care staff at emailcustomercare@grandeuronline.com

• Please note that there is no return, exchange or refund on any jewellery item or Beauty Products & Fragrances.

^{Steps To Be Taken In Using Return Policy:}

• To return a Product, you shall contact our customer care via email at customercare@grandeuronline.com within 2 days from the delivery of order with the image of the defect along with the order number, the relevant product name and the reason for the return, clearly stating “Returns” in the subject line.

• You will then be informed with all the appropriate steps and information by our Customer Care how to return and exchange your desired Product.

• Please note that the returned product/item should reach us within 5 days of the date of our response.

• Once a product is accepted by our Customer Care and Supplier for exchange/return, we will provide a replacement within 2-3 weeks.                                                                 
  
  

^{Refund Payment for Successful Retuned Products:}

^{Credit / Debit Card:} 

We will issue a full refund for all successfully returned items within 15 business days of receiving them. Your refund will be credited to the original credit or debit card used to place the order.   Shipping costs and taxes/duties (if any) will not be refunded unless your items were damaged at the time of delivery. Please note that it can take up to 15 business days for the refund to appear in your account due to varying processing times between payment providers.

^{Cash on Delivery (COD):}

However, if an item is bought on COD (Cash on Delivery), then we can only offer store credit. Cash cannot be refunded on COD orders.